Returns. We are happy to accept returns that have been dispatched to us no later than 7 days after receipt for any reason. The pen must be returned in its original condition and in substantial packaging. A full refund will be issued, less the cost of postage. (Note that pens that are described as "Un-inked" cannot be returned for a full refund once they have been inked.en is returned in the same condition as when you received it I will send a full refund, less the cost of postage. I regret that I cannot give a full refund on a pen that I describe as never being inked or used if you actually ink or use it unless there is a fault with the item that I did not point out. Please contact me before sending the pen back as often any problems can be ironed out with nothing more than an e-mail or two. In all cases, I MUST receive the item back with me within 4 weeks of the original purchase date if you require a refund.
I guarantee all vintage items to be free from faults arising during normal use for a period of three calendar months from the date of sale of the item. During this period I will repair any faults free of charge, and if I cannot repair the fault I will issue a refund as above. In the first instance of a problem please contact me before returning any item.
I can usually reserve an item for you for up to two weeks. However, I can only reserve an item for you if you intend to purchase it - reservations cannot be used to provide a bit of thinking time if you are not sure whether you want it or not, as this is unfair to other customers. After the two weeks, I will e-mail you to see if the item is still required before removing the reservation. If you wish to reserve an item for longer than two weeks please contact me as I can usually accommodate most requests. I will usually ask for a £10.00 deposit per item that is to be reserved.
If you have a specific requirement please ask me about it as I have a request book that I keep so I know what customers have asked for.
I usually have some new and some vintage pen boxes available for a small fee (usually £1.00 and up), and I can also arrange for any item to be gift-wrapped, also £1.00, or £2.00 with an appropriate card.